Return Policy

Effective Date: March, 2023

Thank you for choosing Island Flexport LLC for your beauty needs. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a seamless and fair process.

1. Returns and Refunds Eligibility:

• • To be eligible for a refund, the item must be unused and in the same condition as when you received it.
  • The return must be initiated within 24 days from the date of purchase.

1. Return Process:

• • To initiate a return, please contact our customer service team at info@keto-fuse.com to obtain a Return Merchandise Authorization (RMA) number.
  • Write the RMA number on the outside of the package.
  • Ship the product back to us, including all original packaging, along with a copy of the original purchase receipt.

1. Refund Method:

• • Refunds will be issued to the original method of payment used for the purchase.
  • Please allow 24 business days for the refund to be processed after we receive the returned item.

1. Non-Refundable Items:

• • Certain items are non-refundable, including but not limited to gift cards, downloadable software, and clearance items.

1. Shipping Costs:

• • Shipping costs are non-refundable.
  • The customer is responsible for return shipping costs unless the return is a result of our error.

1. Damaged or Defective Items:

• • If you receive a damaged or defective item, please contact us immediately.
  • We will provide instructions for returning the item and will cover the return shipping costs.

1. Exchanges:

• • We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.

1. Cancellation Policy:

• • Orders can be canceled within 24 hours of purchase. After that timeframe, the order may have already been processed and shipped.

1. Contact Information:

• • For any questions regarding our refund policy, please contact our customer service team at +1 (800) 309-9658.

Island Flexport LLC reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.